Customer will generate the complaint with the help of mobile application or via call (IVR calling system - Need to implement via API. API will be provided by client). Once the complaint is raised then it will go to NSC. Now NSC will assign the registered call to the Dealer. Once the call is assigned to the dealer, they can accept or reject the call. Once the call is rejected with the remark then again it will go to the NSC. Once the call is accepted by the dealer, he will assign the Technician and then technician will visit at the place. If the complaint which is raised by the customer is resolved then technician will close the complaint but that will be soft close.The calls which are closed by the dealer or technician will always be soft close. If the company is not resolved then the complaint status will be pending with the remark. if any approval is needed then technician will share the details to dealer for the approval. The approval process will work as below: Dealer can approve if he can, otherwise, he will send to the ASH for the further approval, after that ASH will send to NSH for further approval. In the approval management user can see the list who have approved the particular details. once the call will be closed then it will automatically move to the closer call details. In the starting when the register then it will be in the register call status, once the call status is changed to pending or open then it will move to the pending call.
Customer will generate the complaint with the help of mobile application or via call (IVR calling system - Need to implement via API. API will be provided by client). Once the complaint is raised then it will go to NSC. Now NSC will assign the registered call to the Dealer.
Customers will generate the complaint with the help of mobile application or via call (IVR calling system - Need to implement via API. API will be provided by client). Once the complaint is raised then it will go to NSC. Now NSC will assign the registered call to the Dealer.
Once the call is accepted by the dealer, he will assign the Technician and then technician will visit at the place. If the complaint which is raised by the customer is resolved then technician will close the complaint but that will be soft close. The calls which are closed by the dealer or technician will always be soft close. If the company is not resolved then the complaint status will be pending with the remark.
Once the call is accepted by the dealer, he will assign the Technician and then technician will visit at the place. If the complaint which is raised by the customer is resolved then technician will close the complaint but that will be soft close. The calls which are closed by the dealer or technician will always be soft close. If the company is not resolved then the complaint status will be pending with the remark.
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